Refund policy

At Perchlodge Tackle Shop we aim to make sure you are satisfied as a customer. If for any reason you are not, we offer a fair and clear returns and refund policy as described below.

We have a 30-day returns policy, which means you have 30 days from when you received the item to request a return.

To be eligible for a return, the item must be in the same condition you received it in — unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.

If you want to request a return, you can contact us at kontakt@pltackle.se. Please provide clearly:

- Name
- Address
- Email address
- Order number
- Which products the return concerns

If the return is accepted we will send you instructions on how and where to send the package. You are responsible for return shipping and for ensuring the product is returned in the same condition it was received — properly packed and in its original packaging.

Return the products as soon as possible, and no later than 14 days after you notified us.

Items sent back to us without a prior return request will not be accepted.

For used or damaged products we reserve the right to make a deduction corresponding to the product’s depreciation.

If you have any questions about returns you can always contact us at kontakt@pltackle.se.

Exceptions/items non-returnable

Some types of items cannot be returned, such as perishable goods (for example food, flowers or plants), custom-made products (for example special orders or personalized items) and personal care products (for example cosmetics). We also do not accept returns of hazardous materials, flammable liquids or gases. Contact us if you have questions about or issues with a specific item.

Unfortunately we cannot accept returns of sale items or gift cards.

Exchanges

The quickest way to make sure you get what you want is to return the item you have and, once the return is approved, purchase the new item separately.

14-day withdrawal right in the EU

If goods are delivered within the EU, you have, notwithstanding the above, the right to withdraw from or return the order within 14 days without giving any reason. As above, the item must be in the same condition you received it — unused, with all tags attached and in its original packaging. You must also have the receipt or proof of purchase.

Damages and issues

Check your order when you receive it and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can assess the problem and resolve it.

Complaint (warranty)

We inspect all products before dispatch, but if you still receive a defective or incorrect item you have the right to make a complaint in accordance with applicable consumer protection law.

If you want to make a complaint, you can contact us at kontakt@pltackle.se. Please provide clearly:

- Name
- Address
- Email address
- Order number
- Description of the fault

We will assess the claim internally. If the complaint is approved we will either replace the item or refund the full amount including shipping costs.

We follow recommendations from the National Board for Consumer Disputes (ARN).

Refunds

For approved withdrawals or complaints, refunds will be issued within 14 days from when we have received and approved your return. Refunds are made using the same payment method used at purchase unless otherwise agreed.

If more than 15 business days have passed since we approved your return, please contact us at kontakt@pltackle.se.

Contact information and return address for withdrawal and complaints:

Perchlodge Tackle Shop
Oknövägen 38
383 92 Mönsterås
SWEDEN
kontakt@pltackle.se